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Privacy and Security
You can be confident that all personal information is obtained for the sole purpose of providing superior treatment delivering optimal results. Information is held in the strictest confidence and your details are not disclosed to any organization or person.
Bookings and appointments
1.1 All bookings need to be confirmed by reply SMS or phone call.
1.2 Rescheduling or cancellation of bookings must provide at least 24 hours notice and be confirmed by one of our staff.
1.3 An appointment no show without communication to us at least 24 hours prior to the appointment will incur fees as outlined in clause 1.5.
1.4 In the event that clause 1.2 is not met we will be entitled to the following:
(a) charge a $50 cancellation fee
(b) we may not accept any future bookings without receiving a prepaid deposit for the full fee of the appointment.
1.5 Appointment no shows will incur fees of $75 per hour for the length of the appointment booking. For colonics a no show fee of $75 will be incurred.
1.6 If you are running more than 20 minutes late for your appointment, it may be rescheduled by us.
Cancellation Policy
At SKYN we understand people get busy and from time to time, emergencies come up and plans change that make keeping your scheduled appointment impossible.
If you cannot keep your appointment, please call us as soon as possible so we can reschedule your appointment. We require a minimum of 24 hours notice prior to your appointment so we can have time to offer your appointment to someone else.
SKYN operates a “three strikes” policy for missed appointments. If you fail to attend your scheduled appointments, or provide us with a late cancellation or late rescheduling of your appointment (late: indicating notice falling with in 24 hours prior to your appointment) three times then we will ask you to please pre-pay for any future sessions.
If you cancel or reschedule without appropriate warning or fail to attend any pre-paid session you agree to relinquish this pre paid amount. We believe this is a fair method of managing any late cancellations for both parties and only penalizes repeat offenders.