Privacy Policy

1. About us

“We”, “us” or “our” means SKYN, with its principal place of business located at
80 Hay St, Subiaco WA 6008, Australia.

2. About this Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal
information when you use our website(s), mobile apps, and other online and offline products, services and
experiences (collectively, the “Services”).

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal
information, please contact us at info@skyn.com.au.

3. What personal information we collect and how we collect it

Information you provide directly to us

• Contact information. If you sign up to receive our newsletter, emails, or text messages, we may
  collect your name, email address, mailing address, phone number, and any other information needed to contact you
  about the Services.
• Payment information. To order products or services through the Services, you may need to provide
  payment details. Please note that payment details are collected and stored by third party payment processors.
  Their use and storage of that information is governed by their own privacy policies.
• Survey information. You may provide personal information when you fill in a form, respond to
  surveys or questionnaires, provide feedback, participate in promotions, or use other features of the Services.
• Communications information. We may collect information you send to us when interacting with
  customer support or when you call us or send emails or text messages, including your marketing preferences and
  any other information you choose to share.

4. How we use your personal information

We use the personal information we collect for the following purposes:

• To send you our newsletter or other information or marketing about our Services that may be of interest to you.
• To reply to questions, enquiries, or customer service requests, and to send notices, updates, security alerts, or administrative messages.
• To provide you with information about the Services that you request, or which we believe may interest you.
• To monitor and analyse trends, usage and activities in connection with our Services and to improve the Services.
• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes or rewards.
• To detect, investigate and prevent fraudulent transactions and other illegal activities, and to protect our rights and property and those of our customers.
• To carry out obligations arising from any contracts entered into between you and us (including billing and collection).

We may also use your personal information to comply with applicable law, or for any other purpose described to you
at the time your personal information is collected.

5. What is our legal basis for processing

In certain countries we are required to have a legal basis for collecting and using your personal information.
Our legal basis depends on the personal information concerned and the context in which we collect it.

We typically process personal information where: (a) you have consented; (b) it is necessary to perform a contract
with you; (c) the processing is in our legitimate interests and not overridden by your rights; or (d) we must
comply with a legal obligation.

If you have questions about the legal basis on which we collect and use your personal information, please contact
us using the details in the “Contact us” section.

6. How we share your personal information

We may share your personal information in the following ways:

• Service providers. With vendors, consultants, and other service providers who process personal
  information on our behalf when they provide services to us (for example: data analytics, marketing, messaging,
  research, payment processing, and IT services).
• Email and SMS communications (Mailchimp). If you subscribe to our marketing emails and/or SMS,
  we may use Mailchimp as a service provider to manage audiences, send communications, measure
  performance (e.g., opens/clicks/deliverability), and maintain suppression lists (opt-outs).
• Business transfers. In connection with, or during negotiations of, any merger, sale of company
  assets, financing or acquisition of all or a portion of our business by another company.
• Legal requirements. We may disclose personal information where required or permitted by law (for
  example, to comply with a court order or law enforcement request).

7. Your marketing choices

When you subscribe to receive marketing (including email and/or SMS), we may use your information to tailor
content, products, services and offers we think may be relevant to you.

Email marketing

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us
at info@skyn.com.au. If you opt out of marketing, we may still send
non-promotional messages (for example, service or administrative messages).

SMS marketing (Mailchimp)

• How we collect SMS consent. Where required, we will only send SMS marketing if you have opted in
  (for example, by ticking an SMS consent box or subscribing via a form).
• What we send. SMS may include appointment reminders (where applicable), updates, and marketing
  offers (depending on what you signed up for).
• Opting out. You can opt out at any time by replying STOP to any marketing SMS,
  or by contacting us at info@skyn.com.au. We will maintain an opt-out/suppression
  record to ensure you are not sent further marketing SMS.
• Help. For help, contact info@skyn.com.au.
• Message and data rates. Standard message and data rates may apply, depending on your mobile plan.

8. Retention of your data and deletion

Your personal information will not be kept longer than necessary for the purpose for which it was collected.
In determining retention, we consider the amount, nature and sensitivity of the information, the risk of harm from
unauthorised use or disclosure, our purposes for processing, and applicable legal requirements.

This does not prevent us from retaining information where necessary to comply with legal obligations, to make or
defend legal claims, or for evidentiary purposes.

Details of retention periods may be available on request. Contact us using the details in the “Contact us” section.

9. International transfers

We may store or process personal information with service providers located in different countries. Where we
transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in
place consistent with applicable privacy laws.

10. Your data protection rights

Depending on your location and applicable laws, you may have rights to access, correct, or request deletion of your
personal information; object to processing; request restriction; or request portability. Where processing is based
on consent, you may withdraw consent at any time.

We respond to requests in accordance with applicable data protection laws. You may also have the right to complain
to a supervisory authority.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of
this page and take any steps required by law to notify you of material changes.

12. Contact us

The data controller of your personal information is SKYN, with its principal place of business at: