Last updated: Wednesday 26 February 2020
Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:
- the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;
- how we collect and hold personal information;
- the purposes for which we collect, hold, use and disclose personal information;
- how you may access your personal information and seek the correction of that information;
- how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
- whether we are likely to disclose personal information to overseas recipients;
- What kinds of personal information do we collect?
The type of information we may collect and hold includes:
- Your name, address, date of birth, email and contact details
- Medicare number , DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice
- Other health information about you including:
- notes of your symptoms or diagnosis and the treatment given to you
- your specialist reports and test results
- your appointment and billing details
- your prescriptions and other pharmaceutical purchases
- your dental records (if relevant)
- your genetic information (if relevant)
- your healthcare identifier (if relevant)
- any other information about your race, sexuality or religion, when collected by a health service provider. (if relevant)
In addition to the above information, we take before and after photographs of you, write file notes about your skin, your treatment, medical conditions and your leisure activities. For example, a customer who is frequently exposed to the sun may require extra care when managing their skin.
- How do we collect and hold personal information?
We will generally collect personal information:
- from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, consent and registration forms online or on our iPads
- from a person responsible for you
- from third parties where the Privacy Act or other law allows it – this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system, electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme
- Why do we collect, hold, use and disclose personal information?
In general, we collect, hold, use and disclose your personal information for the following purposes:
- to provide services to you
- to communicate with you via phone/SMS/email in relation to the service being provided to you to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
- to communicate with you via direct email marketing. You may opt out of direct marketing at any time by notifying us via the contact details below. All direct marketing also includes an unsubscribe link.
- to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
- for consultations with other doctors and staff involved in your treatment program;
- for identification and insurance claiming
- How can you access and correct your personal information?
You have a right to seek access to, and correction of the personal information which we hold about you. There is a fee of $50 for this service.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’:
We will normally respond to your request within 14 days.
- How do we hold your personal information?
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:
- Our staff sign confidentiality agreements
- Privacy related questions and complaints
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.
If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
- Anonymity and pseudonyms
The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.
- Overseas disclosure.
We no no disclose your personal information to overseas recipients unless you give us permission to, or ask us to do so.
- Updates to this Policy
- Privacy and websites
Cookies, Google Analytics and Third-Party Sites
In providing the Service, SKYN utilises “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
For more information about cookies, including further details as to what they are and how to refuse them please visit: http://www.aboutcookies.org/
Google Ad settings
We use Google Analytics software to monitor the number of people visiting the website, which uses a cookie to collect this information. Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific username, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular. For information about using Google Ads Settings to manage the Google ads you see, and opting out of Google Ads Personalization, please visit: https://www.google.com/policies/technologies/ads/.
Third party sites
Our Site may contain links to third-party sites and social media features (for example, Facebook and LinkedIn buttons and widgets). Social media features are either hosted by a third party or hosted directly on our Site. We have no control over those third-party sites, and we are not responsible or liable for their content or the privacy practices applying to them.
For information about those companies’ privacy practices and how they may use your Personal Information, please visit the company websites.
- Contact details for privacy related issues
80 Hay Street
Subiaco, WA 6008
08 9389 9022