Terms and Conditions as at 1 June 2023. 

 By paying a deposit you agree to our Terms & Conditions.

Consultation Fees

Consultations are $75 and must be paid in full prior to your appointment. Consultation fees are non-refundable and non-redeemable on treatments or products.

All New clients or existing clients that have not been treated within the past 12 months, require a consultation. Any treatments will be an additional charge on the day.

Fully prepaid treatment plans do not require an additional fee to book, however appointments cancelled with 48 hours or no shows forfeit the relative cost of that appointment.

For existing Clients that require a consultation within the 12 months, the $75 consultation fee will be deducted from the treatment, however the consultation fee must be paid in full prior to your appointment.

48 hours notice is required for any changes to your consultation appointment. If you reschedule your appointment and give 48 hours notice, the deposit will be held for your new appointment. Rescheduled deposits will remain as a credit on your account for a maximum of 6 months. Failure to provide 48 hours notice will result in forfeiture of the deposit.

Clients must be deemed medically fit and suitable for treatment following a consultation.

Treatments

A deposit is required to secure bookings for all treatments.

• New Clients: Bookings for treatments: $100 Deposit Required ($75 consultation fee + $25 credited towards your treatment on the day).
• Current clients: Bookings for treatments: $100 Deposit Required ($100 credited towards your treatment on the day).
• Bookings for treatments over 60 minutes: $100 or % of Treatment Deposit may be Required.

As medical products and consumable orders are made according to bookings, appointment deposits for treatments are non-refundable.

48 hours notice is required for any changes to your appointment. If you reschedule your appointment and give 48 hours notice, the deposit will be held for your new appointment. Rescheduled deposits will remain as a credit on your account for a maximum of 6 months. Failure to provide 48 hours notice will result in forfeiture of the deposit.

Booking deposits can be made:

When booking online skyn.au/appointment or by using these payment links:

• $75 Consultation Fee Link
• $100 Treatment Deposit Link

Follow up reviews

15 minute reviews are complimentary up to three weeks post treatment and will typically be scheduled at the conclusion of your treatment. After 3 weeks a $100 non refundable and non redeemable fee will apply.

Cancellation Policy

At SKYN we understand people get busy and from time to time, emergencies come up and plans change that make keeping your scheduled appointment impossible.

If you cannot keep your appointment, please call us as soon as possible so we can reschedule your appointment. We require a minimum of 48 hours notice prior to your appointment so we can have time to offer your appointment to someone else.

1.1 Your appointment is subject to availability. All bookings need to be confirmed by reply SMS or phone call. Please make sure that your contact number is correct.  Failure to confirm appointments may result in the appointment being released to another person.

1.2 Notice to reschedule or cancel your bookings must be provided at least 48 hours prior and be confirmed by one of our staff during our opening hours. If you fail to do so we will be entitled to the following:

(a) charge a $100 cancellation fee.

(b) we may not accept any future bookings without receiving a prepaid deposit for the full fee of the appointment.

1.3  If you are running more than 10 minutes late for your appointment, it may be rescheduled or cancelled and your deposit will be forfeited. Please make allowances for travel time and parking.

After Hours Cancellations

Phone calls, SMS, emails and social media messages are attended from 9am – 5pm, Monday – Friday, excluding public holidays.

Contact regarding bookings should be made between 9am and 5pm on weekdays by calling reception on (08) 9389 9022.

If cancellations or booking changes are submitted after 5pm by email, voicemail or DM, the notice period will begin at 9am the following morning.

If this notice period falls less than 48 hours prior to your booking, the booking deposit will be forfeited as per our cancellation policy.

Pre-paid Treatments & Packages

There are no refunds on pre-paid treatments and packages and they are not transferable to other individuals, treatment areas or clinics. Pre-paid treatments and packages have a 12 month expiry date (1 – 10 treatments) or an 18 month expiry date (more than 10 treatments). 48 hours’ notice is required for any pre-paid appointment cancellations.

If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, your treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments and packages.

Corrections

An appointment for correcting treatments performed at other clinics will incur a consultation fee of $100. The cost of any correction treatment will be advised at consultation and does not include the $100 fee.

We strongly recommend seeing the person who performed your treatment initially before seeing our Talent.

Refunds

SKYN has a ’no refund’ policy if you simply change your mind.

Treatments/Services are not transferable to other individuals.

Refunds will be provided where required under Australian Consumer Law or where you meet the requirements of our cancellation policy.

Refunds are at the sole discretion of Management and a $10 administration will apply if they do not meet the requirements of our cancellation policy.

• Products cannot be substituted.
• Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with our Talent.
• Our Talent will determine the number of ml’s/units required to produce the results you desire.
• Cannot be used in conjunction with any other offer or discount.
• Terms & Conditions may be changed at any time without notice.

*Medical Disclaimer

Our websites aim to best describe realist results that could be expected from our treatments. Individual results may vary and we cannot guarantee you will experience the same results as other clients, or the cases and images displayed in our marketing materials on our websites.

The information and advice published on or made available through our websites is not intended to replace the services of a trained health professional or to be a substitute for medical advice of physicians.

The user should consult a physician in all matters relating to his or her health, and particularly in respect to any symptoms that may require diagnosis or medical attention.

SKYN makes no representations or warranties with respect to any information offered or provided on or through our websites regarding treatment, action, or application of medication. Neither SKYN, or any of its Talent and clinic staff will be liable for any direct, indirect, consequential, special, exemplary, or other damages arising therefrom.

Please note that the services, prices and other information found on our websites may not be 100% accurate as the websites are maintained at set intervals only. For the latest information and pricing, users of the our websites should call the clinic directly for the most up-to-date information. The clinic management maintains the right to vary the information or the prices without first updating the information on the website at all times.

These Terms and Conditions apply to all of our websites, and publicly accessible digital assets including:

• skyn.au
• skynformen.com
• skinbyskyn.au
• colonic.com.au
• theskyngroup.com
• wrinklerelaxers.com.au

The use of our websites are subject to the following terms of use:

Thank you for visiting our website(s). If you continue to browse our website(s), you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern SKYN’s relationship with you in relation to our websites. If you disagree with any part of these terms and conditions, please do not use our websites.

The content of the pages of our websites is for your general information and use only.  It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our websites for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on our websites is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through our websites meet your specific requirements.

Our websites contain material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with Australian Copyright Law, which forms part of these terms and conditions. All trademarks reproduced on our websites, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of our websites may give rise to a claim for damages and/or be a criminal offense. Some links on our websites will direct you to other SKYN owned websites to refine your experience, and ensure you are accessing relevant information. From time to time, our websites may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

Your use of our websites and any dispute arising out of such use of our websites is subject to the laws of Western Australia.

Intellectual Property

® and ™ are trademarks owned by SKYN PTY LTD.

SKYN® Privacy Policy  V2.3

Last updated: Wednesday 26 February 2020

1. Introduction

Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’).  Our policy is to inform you of:

• the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;
• how we collect and hold personal information;
• the purposes for which we collect, hold, use and disclose personal information;
• how you may access your personal information and seek the correction of that information;
• how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
• whether we are likely to disclose personal information to overseas recipients;

2. What kinds of personal information do we collect?

The type of information we may collect and hold includes:

• Your name, address, date of birth, email and contact details
• Medicare number , DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice
• Other health information about you including:
  • notes of your symptoms or diagnosis and the treatment given to you 
  • your specialist reports and test results
  • your appointment and billing details
  • your prescriptions and other pharmaceutical purchases 
  • your dental records (if relevant)
  • your genetic information (if relevant)
  • your healthcare identifier (if relevant)
  • any other information about your race, sexuality or religion, when collected by a health service provider. (if relevant)

In addition to the above information, we take before and after photographs of you, write file notes about your skin, your treatment, medical conditions and your leisure activities.  For example, a customer who is frequently exposed to the sun may require extra care when managing their skin.

3. How do we collect and hold personal information?

We will generally collect personal information:

• from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, consent and registration forms online or on our iPads
• from a person responsible for you
• from third parties where the Privacy Act or other law allows it – this may include, but is not limited to:  other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system, electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme

4. Why do we collect, hold, use and disclose personal information?

In general, we collect, hold, use and disclose your personal information for the following purposes:

• to provide services to you
• to communicate with you via phone/SMS/email in relation to the service being provided to you to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation. 
• to communicate with you via direct email marketing. You may opt out of direct marketing at any time by notifying us via the contact details below. All direct marketing also includes an unsubscribe link. 
• to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
• for consultations with other Talent involved in your treatment program; 
•  for identification and insurance claiming 

5. How can you access and correct your personal information?

You have a right to seek access to, and correction of the personal information which we hold about you. There is a fee of $50 for this service. 

For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’: 

We will normally respond to your request within 14 days. 

6. How do we hold your personal information?

Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:

• Holding your information in secure cloud storage with Cosmedcloud. You can read their Privacy Policy here 
• Our staff sign confidentiality agreements

7. Privacy related questions and complaints 

If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details).  We will normally respond to your request within 30 days. 

If you are dissatisfied with our response, you may refer the matter to the OAIC:

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Fax: +61 2 9284 9666

Post: GPO Box 5218 
Sydney NSW 2001

Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

8. Anonymity and pseudonyms

The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.

9. Overseas disclosure.

We no no disclose your personal information to overseas recipients unless you give us permission to, or ask us to do so. 

10. Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates can be found under our Privacy Policy on our website. 

11. Privacy and websites

Cookies, Google Analytics and Third-Party Sites

Cookies

In providing the Service, SKYN utilises “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

We may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.

We do not use cookies to retrieve information that was not originally sent by us to you in a cookie.

You may choose to refuse cookies but, if you do so, this may have a negative impact on the functionality and usability of the Site. You will still be able to access SKYN content without using cookies by turning them off in your browser’s settings, however you won’t be able to log in because this functionality requires cookies to remember who you are.

For more information about cookies, including further details as to what they are and how to refuse them please visit: https://www.aboutcookies.org/

Google Ad settings

We use Google Analytics software to monitor the number of people visiting the website, which uses a cookie to collect this information. Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific username, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular. For information about using Google Ads Settings to manage the Google ads you see, and opting out of Google Ads Personalization, please visit: https://www.google.com/policies/technologies/ads/.

Third party sites

Our Site may contain links to third-party sites and social media features (for example, Facebook and LinkedIn buttons and widgets). Social media features are either hosted by a third party or hosted directly on our Site. We have no control over those third-party sites, and we are not responsible or liable for their content or the privacy practices applying to them.

For information about those companies’ privacy practices and how they may use your Personal Information, please visit the company websites.

12. Contact details for privacy related issues

SKYN
80 Hay Street
Subiaco, WA 6008
08 9389 9022
hello@skyn.au

Promotional vouchers include any voucher that has been won through a competition or offer run by SKYN Pty Ltd, or any voucher distributed by a third party (including but not limited to commercial or political entities, charitable organisations or individuals).

Terms of use:

• valid for a maximum of 6 months from the date issued by SKYN Pty Ltd or the date on the voucher (whichever comes first).
• not eligible for extensions under any circumstances.
• only valid for appointments on weekdays between 9am – 5pm at our Subiaco clinic (subject to availability).
• valid for dermal therapist treatments only (SKIN by SKYN® menu).
• not valid on medical treatments (any treatment administered by a Doctor or Nurse).
• not valid on products.
• not valid on packages.
• no other discounts or offers apply.
• vouchers of $500 or less must be used on a single treatment in one transaction and any remaining balance is forfeited.
• the appointment must be booked in advance.
• terms & conditions may be changed at any time without notice to the voucher holder.

• Buy Now Pay Later options are available for transactions above $450, including Afterpay & Zip Pay. Transaction fees may apply to Buy Now Pay Later transactions in-store.
• Afterpay is not available for the purchase of SKYN Gift Cards. A 2.6% fee applies to Afterpay transactions in-store.

These conditions apply to use of SKYN® Gift Cards issued by SKYN Pty Ltd.

Purchasing or using a SKYN® Gift Card means that you accept these conditions.

SKYN Pty Ltd reserves the right to refuse to sell SKYN® Gift Cards to any person at any time for any reason.

SKYN® Gift Cards are transferable, but the original holder must notify us of the transfer in writing so that the holder details can be changed.

By entering into this agreement you unconditionally submit to the jurisdiction of the courts of Western Australia.

SKYN® Gift Cards may only be used to purchase services at SKYN. They cannot be used on products.

SKYN® Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new SKYN® Gift Card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the SKYN® Gift Card can use its value to make purchases so your SKYN® Gift Card should be kept secure. If your SKYN® Gift Card is lost or stolen, contact us immediately. We may be able to stop a SKYN® Gift Card’s value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen SKYN® Gift Card.

We may replace a faulty, lost or stolen SKYN® Gift Cards in our absolute discretion. Any replacement SKYN® Gift Cards will have the same unused value (at the time of replacement) and expiry date. SKYN® Gift Cards will be void if they are defaced, mutilated, altered or tampered with in any way. SKYN® Gift Cards are subject to verification and security checks in our absolute discretion.

We may cancel any SKYN® Gift Card, or the SKYN® Gift Card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement SKYN® Gift Card of equivalent value unless we reasonably suspect fraud in relation to a SKYN® Gift Card. SKYN® Gift Cards remain the property of SKYN Pty Ltd.

SKYN® Gift Cards expire three years (1,095 days) from the date of issue.

After a SKYN® Gift Card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of SKYN Pty Ltd.